Terms & Conditions

1. Introduction

Pitwalk works hard to ensure prices are kept as low as possible. By placing an order through our website, you agree to the terms and conditions outlined below. If you do not agree, you may not use our site.

If you have questions or need clarification, please email our team prior to purchasing, and we will gladly assist you and keep your inquiry on file.

2. Description of Goods

• Accuracy: All images, descriptions, specifications, and advertising are correct at the time of creation using details provided by manufacturers or distributors. All information is approximate and intended as a guide.
• Color Variations: We make every effort to display product colors accurately; however, slight variations may occur due to individual monitor settings and device displays.
• Inquiries: For specific product details, please email our team prior to ordering.

3. Delivery Information

For full details on shipping rates, supported regions, and estimated lead times, please visit our dedicated Delivery Page.

• Delivery Lead Times: All delivery times are provisional. Pitwalk cannot be held responsible for expenses or costs caused by unexpected carrier or logistics delays.
• Out of Stock Items: If an item on your order is out of stock, your complete order will ship once all items are available. A support adviser will contact you with expected dates. If you prefer in-stock items to ship immediately, split dispatch can be arranged upon request.

4. Transit Damage & Shortages

Please inspect all items thoroughly upon arrival. While your statutory rights remain unaffected, reporting issues quickly helps us resolve claims with carriers:

• Reporting Period: Please report any missing items or transit damage within 7 days of delivery where possible.
• Statutory Rights: Under the Consumer Rights Act 2015, you have up to 30 days to claim a full refund or replacement for goods that arrive damaged, faulty, or not as described.

5. Order Cancellations, Returns & Exchanges

Please Note: Unless faulty, you (the consumer) bear the direct cost of returning items to us. Refunds are processed within 14 days of receiving returned goods.

How to Exercise Your Right to Cancel or Return:

1. Please email our team with your clear statement to cancel/return, including your Name, Order Number, Address, and Item details.
2. Customer support will respond with a Returns Form and Returns Reference Number.
3. Complete the form and ship the item back using a tracked service within 14 days of notifying us.

6. Product Guarantees & Faulty Items

All items supplied by Pitwalk carry a minimum 6-month guarantee against manufacturing defects, alongside your statutory consumer rights under UK law.

• Proof of Purchase: Valid proof of purchase (Sales Order Number and delivery postcode) is required to process any guarantee claim.
• Exclusions: Guarantees do not cover accidental or malicious damage, misuse, negligence, UV discoloration, or fair wear and tear.
• Fault Resolution: If an item develops a fault, we will repair, replace, or refund the item in accordance with the Consumer Rights Act 2015. If the item is no longer available, a modern equivalent will be offered.
• Inspection Process: Please email our team with photos/details of the fault. If an inspection confirms a manufacturing fault, Pitwalk will cover all collection/return charges. If no fault is found, the customer is responsible for inspection transport costs.

7. International Customers (Non-UK)

• Postage Responsibility: International buyers are solely responsible for paying all return postage costs, shipping fees, customs duties, and import taxes for any returned items, exchanges, or replacement parts.
• Applicable Law: All orders placed on this website are governed by the laws of England and Wales.

8. Warehouse Collections

Collections are available from our distribution warehouse in Droitwich, Worcestershire. Please note that there are no showroom facilities at our collection point; all orders must be placed and confirmed prior to arrival.

9. Company & Legal Details

SCD UK Group Ltd T/A pitwalk.co.uk
Company Registration: 09565625  |  VAT Registration: GB 212524941
Customer Support Phone: 01527 868 552