SCD UK Group Ltd T/As pitwalk.co.uk may update their terms & conditions from time to time, please print this page for reference on the day of your purchase if required. Last updated 02/12/2024
Introduction
Pitwalk works extremely hard to ensure that our prices are kept as low as possible. In order to continue offering all of our customers these low prices, please take a minute to read through the terms and conditions below, before you complete your purchase with Pitwalk
If you are unsure or have any issues with our terms and conditions outlined below, please do not hesitate to email our customer support team who will be more than happy to answer your queries by reply and keep any enquiries on file. Please read all sections of the terms and conditions thoroughly.
By placing an order through our website, you are accepting the terms and conditions explained below. If you do not agree to these terms then you may not use our site.
Description of Goods
All of our images, descriptions, specifications and advertising are correct at the time of creation using information given to us by the manufacturer/distributor of the product. All information given on our website is approximate and is intended as a guide only. Our listings are regularly updated and checked so we can ensure they are as accurate as possible. For any specific product enquiries, we would recommend speaking with one of our customer services agents, who can check these details with the supplier.
We make every effort to ensure that our images correctly represent our items, however due to variations in colour preference and set-up on computer monitors there may be a slight variation of colour when displayed on different devices
Delivery Information
All standard & expedited deliveries are made during Monday to Friday from 8m to 6pm, excluding weekends and public holidays or any holidays stated on our website.
Standard Delivery to United Kingdom
Royal Mail Recorded (3-5 DAYS)
Flat Rate: £3.95 per order
Expedited Delivery to United Kingdom
DPD (1-2 DAYS)
Flat Rate: £6.95 per order
Standard Delivery to Europe
DPD Express - European Union (3-7 DAYS)
Flat Rate: £14.95 per order
Ships to: France, Germany, Denmark and 24 other countries
Standard Delivery to Rest of the World
DPD Express - Rest of World (3-14 Days)
Flat Rate: £19.95 per order
Ships to the rest of the world
Important Information
We aim to deliver all of our orders within the advertised delivery lead times, however, all delivery times are provisional and Pitwalk cannot be held responsible for any expenses or costs caused by unexpected delays due to logistics.
Please note; if there are any items out of stock on your order, all items will be delivered when these items come back into stock. If there is an item on your order that is out of stock, a customer support adviser will contact you with an expected delivery date, and if you would like the items in stock to be dispatched immediately we can arrange this for you and send your other items to follow when they are available.
Damage in Transit
All goods delivered within the UK and Ireland are insured against damage in transit. Due to time restrictions put in place by the Transport Company and manufacturers, we cannot consider any claims for damage after 7 days (unless stated differently by writing prior to delivery).
Please ensure that all items are checked fully on delivery, by either yourself or an informed party. Any damage needs to be reported to Pitwalk customer service within 7 days of delivery. After this time we are no longer able to claim from the transport company or the distribution company. This can be reported to Pitwalk customer service via email or by telephoning general enquiries.
Any claims made 30 days after the delivery date will not be considered.
Shortages
Please ensure that all items are checked fully on delivery, by either yourself or an informed party. Any shortages need to be reported to Pitwalk within 7 days of delivery (unless stated differently by writing prior to delivery). After this time we would have to charge for any replacement parts or items. This can be reported to Pitwalk customer service via email or by telephoning general enquiries.
Collections
Pitwalk offers collection from our distribution warehouse based in Droitwich, Worcestershire, however, we do not have showroom facilities at the collection point and any orders must be placed before collection.
Cancelling an Item
You can cancel an order placed with Pitwalk up to 30 working days after delivery.
30 Days Money Back Guarantee
All items are backed by our 30-day money back guarantee if your purchase has not been used and in its original condition. Just contact our aftersales by submitting a ticket through our online help desk within 30 days of delivery.
We will then email you a returns form with returns reference number. We would then ask you to complete the returns form and send your item back for a refund with the form. Goods are refunded within 30 days.
Please note; the cost for collection of the old item, and delivery of the new item is at the customer's expense.
We do not under any circumstances offer refunds after 30 days of delivery.
90 Day Exchange Guarantee
All items are backed by our 90 days exchange guarantee. Just contact our aftersales by submitting a ticket through our online help desk within 90 days of delivery with the following information;
• Email Address
• Name
• Contact Telephone Number
• Invoice Number
• Product detail of item returning
• Reason for request to exchange
• Details of your preferred item
Exchanges made over 30 days after delivery, will be liable for a 25% restocking charge.
We will then advise you of availability, price difference and delivery costs, and also the best way to pay for the new item. You will then be issued with your returns information to send the item back to us. When we have received the returned item, we will then send your preferred item within 7 days of receipt.
Please note; the cost for collection of the old item, and delivery of the new item is at the customer's expense.
We do not under any circumstances exchange an item after 90 days of delivery.
All goods must be returned to us in their original packaging in a sellable condition. Pitwalk reserves the right to refuse any goods that are returned to us, and do not meet these requirements.
Product Guarantee
All items supplied by Pitwalk have a minimum of 6-month guarantee against manufacturing defect unless stated longer. In order for us to consider your guarantee claim, a copy or details of your original proof of purchase will be required (Sales Order Number and delivery post code).
Any claim made over 12 months without a copy or details from your original proof of purchase will be liable for a £10 administration fee prior to the claim being considered, to cover our administration costs obtaining the necessary information.
The guarantee does not cover accidental or malicious damage, improper use or negligence, discoloration due to long exposure to sunlight or UV lights, and general wear and tear.
At our or suppliers discretion, we will replace a product which is defective in operation, materials or workmanship. If the model purchased is no longer available, we will endeavour to provide the closest equivalent from the range that we have available. To be covered by the guarantee, all items should be used in accordance with the manufacturer's instructions.
Our Guarantee is in addition to your statutory rights and does not affect your statutory rights.
In the unlikely event that damage or faults do occur, we will either;
1. Refund
2. Exchange
Firstly please report the damage or fault by contact our customer service by submitting a email so that we can open a case. The more information you provide, the quicker we will be able to diagnose the problem and reach a resolution. Unfortunately, merely stating that the item is ‘faulty’ is not sufficient information for us to assess the problem, and will cause significant delay to resolving the complaint.
Please email us initially with your name, invoice number, Item description, date of purchase, payment method and contact telephone number, along with details of the fault or damage. Photographic evidence of the fault also speeds up the process, as this enables our customer support team to locate the best solution as quickly as possible.
Without photographic evidence, we can offer a collection for inspection. If the item is deemed faulty, then we will repair/ replace the item and return it to you. If no fault is found when the item is inspected, you would be liable for both the collection costs and the cost of returning the item to you.
1. Refund
If your purchase is within 30 days of delivery and you are unsatisfied with any solutions offered by the customer services department, then we can offer you a refund on the item including your initial postage costs. Just send an email through to the Pitwalk after sales team with an explanation and we will email you the returns form and your returns reference number.
Please complete the returns form and send your item back for a refund. Please ensure that the item is returned in its original condition and packaging. Goods are refunded within 14 days. If your purchase is outside of the 30 days we do not refund under any circumstances.
2. Exchange
You also have the option to exchange your items for alternatives within 30 days of delivery. Please be advised, you will be liable for the return costs for the old item and re-delivery costs of the newly ordered item.
Just email the after sales team within 30 days of delivery including your order information and details of your preferred item. They will then advise you of availability, price difference and delivery costs, and also the best way to pay for the new item. You will then be issued with your returns information to send the item back to us. When we have received the returned item, we will then send your preferred item within 7 working days of receipt.
Important Returns Information
• All items being returned to us must be returned with a valid returns form to ensure a fast resolution
• The purchaser is responsible for the items arriving back to Pitwalk in good condition. Packaging may need to be improved for some delicate items such as ceramic or composite sinks. For packaging advice we would recommend talking to the courier that you intend on sending the item with.
• We strongly recommend you send the item back via recorded delivery/tracking service as items will not be refunded unless we have proof of delivery. We also recommend insuring the items for transit in case of damage
• Items can be returned in person but must be prearranged with customer service prior to you returning the item.
• For any claims you will need to produce a valid proof of purchase.
International Customers - Non-UK
For non-UK customers, we guarantee all goods as above but we cannot cover postage costs for replacement parts to be sent if required.
Site Content and Disclaimer
This site is owned and operated by SCD UK Group Ltd
Registered Office:
Aventine House
Edwin Avenue
Hoo Farm Industrial Estate
Kidderminster
Worcestershire
DY11 7RA
Office & Distribution Warehouse
Unit 26, The Furlong
Berry Hill Industrial Estate
Droitwich
Worcestershire
WR9 9AH
The registered company registration number is 09565625. VAT registration number is GB 212524941. The contact telephone number is 01527 868 552
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
Applicable Law - International Customers
We control and operate the web site from our offices within England. Accordingly, the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.