30 Days Money Back Guarantee
All items are backed by our 30-day money back guarantee if your purchase has not been used and in its original condition. Just contact our aftersales by submitting a ticket through our online help desk within 30 days of delivery.
We will then email you a returns form with returns reference number. We would then ask you to complete the returns form and send your item back for a refund with the form. Goods are refunded within 30 days.
Please note; the cost for collection of the old item, and delivery of the new item is at the customer's expense.
We do not under any circumstances offer refunds after 30 days of delivery.
90 Day Exchange Guarantee
All items are backed by our 90 days exchange guarantee. Just contact our aftersales by submitting a ticket through our online help desk within 90 days of delivery with the following information;
• Email Address
• Name
• Contact Telephone Number
• Invoice Number
• Product detail of item returning
• Reason for request to exchange
• Details of your preferred item
Exchanges made over 30 days after delivery, will be liable for a 25% restocking charge.
We will then advise you of availability, price difference and delivery costs, and also the best way to pay for the new item. You will then be issued with your returns information to send the item back to us. When we have received the returned item, we will then send your preferred item within 7 days of receipt.
Please note; the cost for collection of the old item, and delivery of the new item is at the customer's expense.
We do not under any circumstances exchange an item after 90 days of delivery.
All goods must be returned to us in their original packaging in a sellable condition. Pitwalk reserves the right to refuse any goods that are returned to us, and do not meet these requirements.